However if you wish to return an item (s) for a refund or exchange, you must notify us of your intention to return it in writing within 48 hours from the date you received them. Please email us at: firstname.lastname@example.org
Slight variations in colour and finish are a direct result of handcrafted work and are not considered defective.
A refund or exchange can be made when all the conditions of our returns policy are met entirely as stated below:
- Customers in Singapore must return Goods within 7 working days from the date of delivery.
- Customers outside of Singapore must return Goods within 14 working days.
- All items must be returned in their original package and in un-used, re-saleable condition.
- Any item(s) being returned must be accompanied by a copy of the sales invoice.
- We will refund or exchange goods sent only with proof of purchase.
- Items returned for exchange are subject to availability.
SOLE 2 SOLE Pte Ltd
4 Holland Grove Walk
Remember to register your postage whenever possible so it will get to us safe!
Items bought from "SALE" section are considered final sale.
Refunds will be dependent on mode of payment made when goods were purchased, i.e. either by Paypal or Visa/Mastercard.
If in transit, the products you return are damaged due to the shipment process, we will refund you the cost of the return postage.
Please note that online promotions and store promotions are subject to individual Terms and Conditions.
Any item purchased online cannot be exchanged for items in the retail store and vice versa.