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Privacy Policy

Your privacy is important

At SOLE 2 SOLE, we recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.

Your say on your privacy

If you have a particular concern or query about your personal information held by us, please contact us at support@sole2sole.com.sg.

The nature of our business

We are principally a retailer. Retailing can utilise a number of facilities and functions including shops (off the street and in shopping centres), the Internet, promotional material (using various forms including paper and electronic mail outs), credit and other card systems, and reward schemes. As a successful and long established retailer we carry out any or all of these means of business from time to time.

Obtaining personal information

Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.

Your personal information is collected to enable us to process your orders and/or to inform you of special promotions, new catalogues and important changes to the SOLE 2 SOLE business that may be of interest to you and to improve our services.

Note: If you have received any promotional material and do not wish to receive it then upon letting us know we will not send it to you.

Safekeeping and need to know handling

As part of us keeping your personal information private we only allow access on a need to know basis.

Your access and control

However, in accordance with the privacy law we give you access to your personal information it holds and you can update your details and correct misinformation (except where it would be inappropriate or exempted by law e.g. - where it would require disclosing someone else's personal information, but we will provide you with reasons).

We reserve the right:
  • to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund the monies paid by Paypal or by Visa/Mastercard.
  • that all orders are subject to availability of stock.
  • to take reasonable steps to verify that the order and credit details are bona fide.
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